Motorplug

FCA Disclosure

Purpose

The purpose of this policy is to outline how we use your data, how it's protected, how long it's stored for and more.

As a Motor Dealership, the main purpose of us obtaining your information is to try to supply you with a new or used vehicle of your choosing, and if applicable or you choose to, assist you in obtaining finance via one of our partners to purchase your vehicle, and explain about the products we offer which could support you in your vehicle ownership.

Motorplug Teesside Ltd uses the trading names of Motorplug. This Privacy Policy will cover all aspects of this business.

If at any time, you have any questions regarding how we use your information or this policy, please use the below details to contact us:

  • Telephone: 01642070146
  • Email: info@motorplug.co.uk
  • Address: 7 Stephenson Street, Stockton on Tees, TS17 6AL
  • FAO: Asad Khan - Director

Why do we collect and use your personal data?

We collect and use your personal information in order for us to provide you with our services via numerous avenues - this can be in person on our premises, telephone, email or our website.

We act as a data controller.

Depending on how you use our services, we may process your information in line with the following lawful basis:

  • Contract - such as the contract we form when you purchase one of our vehicles. Of which we use your information is consent, we will not process your information without your explicit consent. Should you decide to purchase your vehicle by obtaining finance from one of our partners, you will form a contract with a lender. By providing you with a quote, the lender can also process your data under this lawful basis.
  • Consent - if we are taking a finance application or asking to contact you in the future with any information on our services or products, we will ask for your consent. We gain this information by you agreeing to our terms of business and privacy policy when you make an application, or by opting in to our communications. We kindly ask that if you do not want us, or do not consent to us using your information, you do not submit an application to us. You can exercise your right to withdraw your consent at any time using our contact details listed above. We will not use your data for any other purposes without informing you and gaining your consent.
  • Legitimate Interest - such as the use of our CCTV or if you are to make an enquiry or request any information regarding the services or products we offer, we will process your data on this basis. We may also remind you of ongoing vehicle maintenance such as MOT's etc.

The information we collect can be some or all of the following, depending on the product or service you are using:

  • Name
  • Contact Information
  • Date of Birth
  • Residential Information
  • Employment and Income Information
  • Marital Status
  • Vehicle Information
  • Bank Details
  • Insurance or Driving Licence Information
  • Marketing Preferences (should you opt in, you will have the ability to opt out at anytime, you can also contact us on the above to do so)
  • IP and Cookie Information

We will never request sensitive information, or information that we do not require from yourself. However, if you provide us with data that is classed as a special category of data such as health information, criminal records of convictions and offences, or allegations of criminal offences, we will only process this with your permission (unless we feel the processing is necessary to protect your vital interests or if the law allows us to do so).

You have a right at any time to ask us to stop the processing of that specific data.

If you do not provide us with your data, we may not be able to provide you with our services.

Please note all communications with yourself will be recorded and/or saved for record.

What happens if I do not provide my personal information?

We need your personal information to process your request, enquiry or finance application. If we do not collect your personal information, we will not be able to provide our products or services to you.

We will use your personal information to send you marketing communications by email about similar products and services that you may be interested in.

Please note that we will not send you marketing information with your consent.

You have the right to object to receiving marketing communication and we will give you an easy way to unsubscribe from receiving any marketing communication from us.

Who will we share your personal information with?

Depending on the services and products we provide, your information may be shared with a variety of other firms we work closely with.

We will share your information with the lenders with whom we work with in order to assist you gain an acceptance - should you wish to explore this route; these include:

In order to assess your credit worthiness, the finance partners with whom we work with will carry out a search on your credit profile. We do not have access to any of the information they view, we are only provided a decision from them. For full details on how each of our finance partners may use your data, we kindly ask that you refer to their Privacy policy (links above) - however we are on hand to try to answer any additional questions you may have.

If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention.

In order to assess your credit worthiness, the finance partners on our panel will use a Credit Reference Agency (CRA). You can contact CRA's on the below:

For further information on Credit Reference Agencies and how they will use your data, please refer to their Credit Information Notice: Credit Reference Agency Information Notice (CRAIN)

The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity via our finance partners. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by our finance partners and these fraud prevention agencies, can be found in the above privacy links.

If required, we will also share your information with 3rd parties for accounting, legal or regulatory purposes such as (but not limited to HMRC, FCA etc.)

We may also use our CRM and communication providers to contact you regarding our, or to provide our services. These systems may store and process your data to allow us to provide these services. This includes, but is not limited to, live chat, email, telephone, SMS, whatsapp, post and social media. We are happy to provide additional information, this can be requested using our contact details listed in Section 1 of this policy.

In order to provide our services, we use a range of different communication services and software. We are happy to share these on request.

Should you wish to explore additional products that may assist you during your vehicle ownership, your details may be shared with our warranty provider, Autoguard https://www.autoguardwarranties.com/

Please note we as a company do not share your data outside of any EEA state. We ask you to ensure you are aware of how the above companies share and use your date, so you are fully aware.

We complete due diligence on any third party with whom we work with to ensure they comply with GDPR and are happy to provide further information or answer any questions you may have.

CCTV

As a business, CCTV is used within our premises for the purpose of security and monitoring.

We will make you aware of the presence of CCTV via this policy, and signs within the business.

Our CCTV will record visual only, our CCTV does not record audio.

CCTV is only accessible to our Senior Management team and will be reviewed as and when is required.

This will not be shared with outside parties, unless we are required to do so by law.

CCTV footage will be kept no longer than 12 months and will be destroyed of confidentially once this date has passed. Where we are required to keep this longer for investigation or legal purposes, this will be held securely and destroyed as soon as we are able to.

How long will we store your personal information?

We will store your personal information for up to six years on our systems following the completion of your purchase, or your last communication with us. We are committed to ensuring your data is kept secure so review our security systems on a regular basis.

This is to enable us to refer to our records should we be required to for the purpose of regulatory or lawful reasons.

If you do not object to receiving marketing communications from us, we will store your personal information for marketing purposes until you unsubscribe from receiving marketing communications from us.

Please note that some of your information may be included in information used for accounting purposes. Where this is the case this information is kept for 7 years as per our legal requirements.

Once this time period has ended, your information will be confidentially destroyed and removed from all systems and records.

What are your rights to your personal information?

Under Data Protection Law, you have certain rights when it comes to your data that we need to make you aware of. We have detailed these rights below.

  • Right to access - You have the right to request copies of the personal information we hold about you at any time.
  • Right to rectification - You have the right to request that we correct any inaccurate personal information we hold about you.
  • Right to erasure - You have the right to request that we delete your personal information from our records. Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed, if we are able to do so with still abiding by law.
  • Right to restrict processing - You have the right to request that we restrict how we use your personal information.
  • Right to object - You have the right to object to the collection and use of your personal information at any time.
  • Right to data portability - You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
  • Right to be informed - You have the right to be fully informed regarding your information throughout our whole journey
  • Rights in relation to automated decision making and profiling. If a decision has been made electronically, you have the right to contest this decision.

How can I exercise my rights in relation to my personal information?

You can exercise all of your rights by contacting us on any of the above contact details.

Please note that as a regulated firm, in addition to GDPR and Data Protection Laws, we are also required to abide by other regulations and laws.

Due to this, we may not be able to fully act on your requests; however, where these exemptions apply, our team will fully explain why we are limited to act on your request, or how we have partially acted on your request.

How do I lodge a complaint about the use of my personal information?

You can lodge a complaint with us directly by contacting us on one of the above contact details.

You also have the right to lodge a complaint directly with the Information Commissioner's Office (ICO).

The ICO are the regulator who makes sure that we use your personal information in a lawful way.

You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.

Cookies

Our site may operate cookies and it's important for us to make you aware how these are used so please do ensure you are aware of our Cookies Policy which can be found on our site.

You will be asked if you agree to these cookies when using our site, you have the right to refuse these Cookies.

Review

This policy will be reviewed on at least an annual basis and was last updated in March 2026.

Get In Touch

Motorplug Teesside Ltd
7 Stephenson Street
Stockton on Tees
TS17 6AL

Financial Disclosure

Company No. 13271278

FCA No. 1005856

Motorplug Teesside Ltd, trading as Motorplug. Registered in England and Wales under the company number 13271278 registered office at 7 Stephenson Street, Stockton on Tees TS17 6AL.

Motorplug Teesside Ltd is authorised and regulated by the Financial Conduct Authority, FRN: 1005856.

All finance is subject to status and income. Written Quotation on request.

We act as a credit broker not a lender. We work with several carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.

We will receive commission from brokers and lenders whom we introduce you to, the amount of commission will be disclosed to you.

Finance is secured against the vehicle. Your vehicle may be at risk of possession if you fail to repay your loan.

Last updated: March 2026