Motorplug

Privacy Policy

This Privacy Policy will cover all aspects of this business.

1. Introduction

As a Motor dealer, we are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us.

2. Who We Are

We act as a credit broker and motor dealer. We are authorised and regulated by the Financial Conduct Authority (FCA No. 1005856).

Our registered office is at 7 Stephenson Street, Stockton on Tees TS17 6AL.

3. Information We Collect

We may collect and process the following information about you:

  • Personal identification information (name, address, email, phone number)
  • Financial information for finance applications
  • Vehicle information and history
  • Communication records
  • CCTV footage when you visit our premises

4. How We Use Your Information

We use your personal information to:

  • Provide you with information about our products and services
  • Process your enquiries and vehicle purchases
  • Arrange finance from our partners
  • Administer your account
  • Comply with our legal obligations
  • Remind you of ongoing vehicle maintenance such as MOTs etc.

5. Legal Basis for Processing

Depending on which of our services you require, the lawful basis on which we use your information is consent. We will not process your information without your explicit consent.

Should you decide to purchase your vehicle by obtaining finance from one of our partners, you will form a contract with a lender. By providing you with a quote, the lender can also process your data under this lawful basis.

6. Consent

We gain this information by you agreeing to our terms of business and privacy policy when you make an application, or by opting in to our communications.

We kindly ask that if you do not want us, or do not consent to us using your information, you do not submit an application to us.

You can exercise your right to withdraw your consent at any time using our contact details.

We will not use your data for any other purposes without informing you and gaining your consent.

7. Data Sharing

We may share your personal information with:

  • Finance providers and lenders
  • Vehicle supply partners
  • Service and maintenance providers
  • Insurance providers
  • Fraud prevention agencies

When you apply for finance, the lender will carry out credit checks and affordability assessments. We do not have access to any of the information they view; we are only provided a decision from them.

For full details on how each of our finance partners may use your data, please refer to their Privacy Policy.

8. Fraud Prevention

If you give us false or inaccurate information and we identify fraud, we will pass your information to fraud prevention agencies. Law enforcement agencies may access and use this information.

If fraud is detected, you could be refused certain services, finance or employment.

Further details of how your information will be used by our finance partners and these fraud prevention agencies can be found in their privacy links.

9. Special Category Data

If you provide us with data that is classed as a special category of data such as health information, criminal records of convictions and offences, or any other sensitive information, we will require your explicit consent to process this.

10. Your Rights

You have the following rights:

  • Right to access - You have the right to request a copy of the personal information we hold about you.
  • Right to rectification - You have the right to request that we correct any information you believe is inaccurate.
  • Right to erasure - You have the right to request that we erase your personal information, where legally permitted.
  • Right to restrict processing - You have the right to request that we restrict the processing of your personal information.
  • Right to object - You have the right to object to the processing of your personal information.
  • Right to data portability - You have the right to request that we transfer the information we have collected to another organisation.
  • Right to be informed - You have the right to be informed about how we use your data.

Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed, if we are able to do so whilst still abiding by legal requirements.

11. Data Security

We are committed to ensuring your data is kept secure. We review our security systems on a regular basis.

This is to ensure that your data is protected against unauthorized access, alteration, disclosure, or destruction.

12. Data Retention

We will not keep your personal information for longer than is necessary for the purposes for which we collected it.

Where we are required to keep this longer for investigation or legal purposes, this will be held securely and destroyed as soon as we are able to.

Where this is the case this information is kept for 7 years as per our legal requirements.

13. CCTV

Our CCTV will be used for security purposes and to monitor premises.

CCTV is only operated in accordance with the rules set out in the CCTV Code of Practice.

This will not be used for any other purposes.

CCTV footage may be shared with the police and other law enforcement agencies where required.

14. Marketing Communications

We may use your personal information to provide you with information about our products and services that may be of interest to you.

You have the right to opt out of receiving marketing communications at any time by contacting us.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us using the details provided on our contact page.

Last updated: April 2026